The Nigerian Communications Commission (NCC) has acknowledged ongoing Quality of Service (QoS) challenges affecting telecommunications subscribers in Abuja, citing disruptions in diesel supply as the root cause of recent service outages.
According to Mrs. Nnenna Ukoha, Head, Public Affairs of the NCC, the Commission is working closely with major stakeholders and licensees to restore service quality.
The disruptions have largely impacted IHS Nigeria Limited, the colocation provider responsible for powering Airtel and MTN base stations in the affected areas.
The diesel supply challenges stem from the activities of the National Oil and Gas Suppliers Association (NOGASA), which disrupted deliveries to critical sites, leading to outages across Abuja.
Mrs. Ukoha emphasized that the NCC is committed to ensuring seamless communication services for all Nigerians and recognizes the importance of reliable power supply in maintaining optimal telecommunications operations.
“The Commission is actively engaging with relevant stakeholders to address the diesel supply issues and explore sustainable solutions. We urge all parties to work together to swiftly remove the bottlenecks affecting critical telecommunications infrastructure,” she stated.
In response, the NCC has initiated proactive steps to facilitate dialogue between impacted service providers and other stakeholders, with the goal of promptly resolving the diesel supply concerns that have negatively affected service quality.
The Commission assured subscribers that it remains dedicated to effectively managing the situation and will continue to provide updates on progress toward restoring full telecommunications services in Abuja.
Mrs. Ukoha expressed appreciation to subscribers for their patience and understanding during this period, reaffirming the NCC’s commitment to delivering high-quality telecommunications services nationwide.