MTN Nigeria introduced MTN Auto Top-Up, a solution designed to help customers manage their airtime and data availability needs more seamlessly, by setting a time or threshold for automatic airtime and data recharges.
Commenting on how central the overall subscriber experience is to MTN’s innovation drive, Adekunle Adebiyi, Chief Sales & Distribution Officer, said, “We are committed to providing a superior experience for our customers by addressing their pain points, meeting their needs, and creating value.
“We understand that getting disconnected due to insufficient airtime or data is inconvenient and can be embarrassing so we introduced the Auto Top-Up, which eliminates the issue.”
MTN said in a statement that the Auto Top-Up solution gives MTN’s customers complete control to easily manage their airtime with a simple and secure single sign-on and set-up process.
The solution is accessible via MTN Web, USSD and MyMTN App enabling new and existing subscribers to activate Auto Top-Up, manage threshold and payment preferences, review transaction logs, add beneficiaries and cancel Auto Top-Up whenever they wish.
Once a customer had input their top-up preferences, Auto Top-Up monitors their balance and, using payment details provided, ensures that top-ups recur automatically according to selected criteria.
“With the introduction of the Auto Top-Up, we are confident that our customers will have a seamless and distinctive digital experience with new levels of simplicity, and convenience when it comes to recharging their lines,” Adebiyi added.
