AfriGlobal Insurance Brokers Limited, Friday unveiled Africover 247, an Insurtech digital platform that will revolutionise insurance service delivery in Nigeria, enabling round-the-clock insurance transactions including claims management from start to finish.
Africover 247 is a round-the-clock digital insurance transaction platform that will assist businesses, individuals, and technology providers across insurance and redistribute insurance products with ease.
Managing Director/Chief Executive Officer of AfriGlobal Insurance Brokers Limited, Mr. Casmir Azubuike said Africover247 is a smart application that enables anybody to buy insurance via mobile devices from start to finish without human intervention, adding that the App also enables reporting of claims and processing up to the payment of claims.
He said that AfriGlobal commenced the project shortly before the Covid-19 pandemic started, resulting in the lockdown that paralyzed business activities worldwide.
“It is no longer news that only organisations that have planned for the rainy days, that is, those whose technological infrastructures permitted operations from out of the office were the only ones that reaped from the lockdown. To all others, it was a big disaster.
“The insurance industry in Nigeria was one of the worst-hit, given that we were still trailing behind on digitization of our operations. For us in AfriGlobal, the experience further made us commit more efforts and resources not only to ensure the completion of the project but even to go for a very high-tech customer-friendly platform,” Azubuike said.
The Chief Executive Officer stated that the result of this unrelenting effort which spanned over a 2-year period was what was unveiled, saying that It took so much time because they were resolute to getting it right.
“It is important to note that the application is the first of its kind across the insurance industry. In terms of simplicity, user-friendliness, and vastness, Africover247 is a one-stop-shop for all insurance services.
“We must, however, acknowledge that the insurance industry in Nigeria has woken up to the challenge and reality exposed by Covid-19 Pandemic and the attendant lockdown.
“I can confirm that the insurance companies and brokers are now busy trying to upgrade their IT Infrastructure in readiness for any undesired event that could necessitate working away from the office.
“It is gratifying to say that AfriGlobal has scored another first as anybody anywhere in the globe can buy insurance and report claims via Africiver247,” he said.
Azubuike noted that with AfriGlobal’s Aficover247 app, people can now buy insurance, have their policy documents delivered within a few minutes, and report and have their claims settled.
The Africover 247 portal is described as a user-friendly platform and has the potentials to change the Nigerian Insurance landscape in addition to enabling a user to start and finish some classes of insurance from the comfort of their homes as well as offering instant insurance services for the client.
The Africover 247 service is open to individuals of all demographics, Corporate organisations, and technology-based companies.
A look at some of the key features of the Africover 247 platform shows the following:
Chat Box: The platform can manage offline inquiries and online real-time live chat with customers to meet their insurance needs on a 24-hour basis.
Administration: It has the capability to manage users, their permissions, and authorities within the system. Organizational changes and new staff onboarding can be easily managed with the profile management tool.
Products and their parameters can be created and administered in defined insurance categories and associated with insurance wordings in the insurance library. The platform also includes a repository of intermediaries and financial counterparties to help manage the distribution and production network.
API Adaptability: The platform has the ability to integrate with other companies’ digital infrastructure to fester business.
User Experience Benefits: The platform allows for forms and applications to be easily imported into the application and files uploaded in a variety of formats using drag and drop.
Loss Reporting, Claims Processing, and Payment: This customer-centric platform is designed such that you can report your insurance claim from the comfort of your room and have the claims processed irrespective of normal work days disruptions.
The unveiling ceremony witnessed goodwill messages received from the President of Nigerian Council of Registered Insurance Brokers (NCRIB), Dr. Mrs. Bola Onigbogu; Director-General of Nigeria Insurance Association (NIA), Mrs. Yetunde Ilorin; Managing Directors of Universal Insurance, Custodian & Allied Insurance, NEM Insurance, and Consolidated Hallmark Insurance.
