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Enugu DisCo Warns Against Activities Of Fraudsters
Customers of the Enugu Electricity Distribution Company Plc. in the Southeast have been cautioned against falling victim to fraudsters in the name of prepaid metre upgrades.
The company in a statement on Thursday, stressed that the planned upgrade of Standard Transfer Specification prepaid metres in its network will be free of charge and at no cost to customers.
Mr. Emeka Ezeh, Head, Corporate Communications, EEDC, made this clarification in a statement made available to newsmen on Thursday.
He said the caution became necessary because of information received by the company about the activities of some unscrupulous elements who are extorting unsuspecting customers in the name of upgrading their metres.
Eze warned that customers should not fall prey to these elements, as no customer will be charged any money to have his or her metre upgraded.
According to him, “The process of the upgrade will be simply by punching into the metre the Key Change Tokens, which will be provided to the customers alongside the credit token when they go to recharge their metres.
“It will be recalled that earlier in the month, EEDC notified its customers that by November 24, 2024, all Standard Transfer Specification prepaid metres will cease to accept credit tokens, unless they are upgraded. It’s an exercise that will affect all STS-compliant prepaid metres across the globe.
“Customers of EEDC are advised to ensure that their metres are upgraded before the set date of November 24, 2024, as metres not upgraded before the date will no longer accept new tokens, but they will still be working till the credit already loaded in them is used up.
“It is important to note that credit tokens purchased and not loaded onto the metres before the upgrade will become invalid after the upgrade.”
The EEDC, therefore, appealed to its customers to remain calm, as adequate communication will be made on the process and modalities for the upgrade, while reiterating that the upgrade is free of charge and at no cost to customers.
