Odunayo Sanya has been appointed by MTN Nigeria as Executive Secretary of MTN Foundation.
She replaces Nonny Ugboma who held the position from January 2009 to March 2021.
Odunayo has over two decades of experience in the education, banking, development and telecommunication sectors in Nigeria.
She is versed in customer experience strategy & management, business process outsourcing, customer intelligence, contact centre management, billing services, retail management, operations management, and collections and credit management.
Odunayo is an alumna of the Lagos Business School and the International Institute for Management Development, Switzerland, with executive training at the Harvard Business School and Cornell University.
She holds a bachelor’s degree in political science from the University of Abuja and is a certified coach, speaker and trainer with the John Maxwell Team.
An International Speaker, Odunayo has presented papers across Europe and Africa. She is also a mentor on multiple platforms
With over 16 years of experience within the MTN Group, Odunayo has already served in different capacities across the organisation including General Manager, Planning & Customer Management, Senior Manager, Business Planning & Customer Management, Senior Manager Billing Services and Operations and Manager – Consumer, Small Business, VIP & Dealer Support.
In 2019, Odunayo received the Marketing World ‘Customer Service Thought Leader Award’ in Accra, Ghana.
She was also the 2019 Global Leadership Program Speaker at Coventry University in the United Kingdom.
She was voted the 2020 Sales Ruby Influential Leader of the year. In 2021 she was named among the Top100 Career Women in Nigeria by the 9to5 chick and The PowerWoman Network.
Chairman MTN Foundation, Prince Julius Adewale Adelusi-Adeluyi, said, “These are exciting times for MTN Foundation and the MTN business at large. We look forward to benefiting from her expertise as we align with the overall Sustainable Development Goals (SDGs), national priorities and the organisation’s corporate social investment objectives. We wish Odunayo all the best in this new role.”
