PalmPay’s unwavering dedication to consumer satisfaction and responsible financial innovation has earned it top honours at this year’s Lagos State Consumer Protection Agency (LASCOPA) Awards.
The leading digital banking platform was named Consumer-Friendly Business of the Year 2025 during the Consumer Service Week and Awards Ceremony held on Tuesday, September 30, 2025, at Adeyemi Bero Hall, The Secretariat, Alausa, Ikeja, Lagos.
The annual event, organised by LASCOPA, celebrates businesses that exemplify integrity, transparency, and exceptional service in their dealings with consumers across Lagos State.
Receiving the recognition, PalmPay was commended for its outstanding record in promoting safe, transparent, and inclusive financial services for millions of Nigerians.
The award highlights the company’s role in empowering users through secure transactions, effective fraud protection, and accessible digital payment solutions, all backed by responsive customer support.
As one of Nigeria’s fastest-growing fintech platforms, PalmPay has consistently positioned itself as a trusted partner for digital financial empowerment, prioritising user protection and satisfaction while advancing the state’s broader consumer rights agenda.
Commenting on the award, Opara Onyinyechi, Senior Regulatory Compliance Specialist, PalmPay, said: “We are deeply honoured to receive the Consumer-Friendly Business of the Year Award from LASCOPA. This recognition reaffirms our commitment to putting our customers at the heart of everything we do.
“At PalmPay, we will continue to champion trust, accessibility, and innovation in financial services, ensuring that every user experiences safe and seamless banking.”
The Consumer Service Week and Awards are part of a global initiative that highlights the importance of consumer protection and celebrates organisations that prioritise consumer welfare. By honouring PalmPay, LASCOPA has reinforced PalmPay’s role as a trusted partner in Nigeria’s financial ecosystem.
PalmPay is a leading digital banking platform driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.
PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.
Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 35 million app users and processes up to 15 million transactions daily. PalmPay has operations in Nigeria, Ghana, Tanzania, and Bangladesh.
