In a creative blend of care and celebration, PalmPay, one of Nigeria’s foremost fintech platforms and neobanks, is celebrating Customer Service Week 2025 by focusing on what truly matters: its customers’ well-being.
Under the global theme “Mission: Possible,” PalmPay is spotlighting the tireless commitment of its customer service team, whose daily mission is to make every user experience seamless and rewarding.
To mark the week-long celebration, the company hosted a free health check initiative at its Customer Experience Office in Ikeja, Lagos, where customers received medical screenings and wellness advice.
The gesture underscores PalmPay’s human-centred philosophy, one that goes beyond digital transactions to show empathy, gratitude, and genuine care for its users.
Through initiatives like this, PalmPay continues to set the pace in customer engagement, reinforcing its vision of financial inclusion built on trust, innovation, and personal connection.
“At PalmPay, our mission is to ensure that every customer receives professional, timely, and responsive support at all times” said Yetunde Abubakar, Customer Service Team Lead at PalmPay.
“Customer Service Week gives us an opportunity to celebrate our dedicated agents who go above and beyond daily to deliver seamless 24/7 assistance across all touchpoints; whether online, over the phone, or via in-app chats.”
PalmPay’s unwavering focus on customer satisfaction continues to earn industry recognition. The company was recently honoured with the Consumer Friendly Business of the Year (2025) award by the Lagos State Consumer Protection Agency (LASCOPA).
It was also featured in the 2024 KPMG West Africa Banking Industry Customer Experience Survey for outperforming traditional banks in key areas of service delivery.
These accolades reaffirm PalmPay’s commitment to a customer first culture built on reliability, support and trust.
With over 35 million active users and a growing nationwide footprint, PalmPay continues to elevate service delivery while providing tools that make money management easy, rewarding, and accessible for every Nigerian.
