United Bank for Africa (UBA) Plc has announced new offerings aimed towards deepening the face of digital banking in Nigeria as the bank celebrates the 6th year of operation of its flagship artificial intelligent Digital Assistant and Chatbot, Leo.
Since its launch on January 11, 2018, UBA’s Leo has emerged not merely as a technological asset but as an innovative transformative assistant that has had a profound impact, on the Nigerian and African financial industry.
Recall that UBA remains the first financial institution in Africa that introduced a digital solution to ease customer transactions at a time when it became necessary in a fast-paced world when customers demanded quick transactions and responses.
From its inception, Leo’s footprint has been unmistakably impactful, as the Chatbot – which first began operations on, WhatsApp, Instagram, Apple Messages and Google Business Chat and other social media platforms, has positively impacted the lives of millions of users across the continent, driving financial inclusion, modernising banking and bridging the financial gap that existed.
UBA’s Head, Digital Banking, Olukayode Olubiyi pointed out that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking on the continent.
“Six years later, and with over 7 million customers, UBA’s Leo, has without a doubt, remained unequalled as the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with so much more to offer its constantly growing customer base,” he stated.
“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, at UBA, we can proudly say that Leo has become a massive success as it continues to consolidate on its successes and accolades winning several awards as a testament to its unparalleled qualities and effectiveness.”
Olubiyi said Leo has been effortlessly enhancing the digital customer experience in banking.
