Digital Times Nigeria
  • Home
  • Telecoms
    • Broadband
  • Business
    • Banking
    • Finance
  • Editorial
    • Opinion
    • Big Story
  • TechExtra
    • Fintech
    • Innovation
  • Interview
  • Media
    • Social
    • Broadcasting
Facebook X (Twitter) Instagram
Trending
  • Konga Yakata, Nigeria’s Biggest Indigenous Shopping Festival Set To Return
  • All Set For GOCOP 2025 Annual Conference Focused On Nigeria’s Governance Realities
  • Google Gives African Varsity Students Free Access To AI Tools
  • DPI, Verod Capital Face Shareholder Rights Suit Over Pan African Towers Deal
  • Futurex Partners Spire Solutions For Enterprise Encryption Delivery Across Middle East & Africa
  • BREAKING: Nnaji, Nigeria’s Minister Of Innovation, Science & Technology, Resigns Amid Certificate Forgery Scandal
  • Forget The Career Ladder, Build A Web
  • 2025 Digital Nigeria International Conference & Exhibition Date Announced
Facebook X (Twitter) Instagram
Digital Times NigeriaDigital Times Nigeria
  • Home
  • Telecoms
    • Broadband
  • Business
    • Banking
    • Finance
  • Editorial
    • Opinion
    • Big Story
  • TechExtra
    • Fintech
    • Innovation
  • Interview
  • Media
    • Social
    • Broadcasting
Digital Times Nigeria
Home » Zoho Enhances CRM Platform With AI And Workflow Automation Features
Business

Zoho Enhances CRM Platform With AI And Workflow Automation Features

mmBy Rommy Imah14 May 2025No Comments2 Mins Read231 Views
Facebook Twitter Pinterest Telegram LinkedIn Tumblr WhatsApp Email
Zoho CRM
Share
Facebook Twitter LinkedIn Pinterest Telegram Email WhatsApp

News Highlights:

  • Zoho has expanded its CRM platform with new AI-driven capabilities like Connected Records and Connected Workflows.
  • Zoho’s Zia now offers agentic AI features, enabling users to create custom modules, automate workflows, and transform images into functional design elements.

Zoho Corporation, a global technology firm, has enhanced its customer experience (CX) platform with advanced AI and workflow orchestration capabilities powered by its proprietary AI engine, Zia.

The new features aim to make CRM tools more accessible and useful across entire organisations, extending beyond traditional sales teams.

“Many people across departments need access to customer information, yet CRMs have traditionally been limited to sales,” said Kehinde Ogundare, Country Head, Zoho Nigeria.

“With CRM for Everyone, we’re democratising access and simplifying system use through Zia’s capabilities. Anyone can now create reports, workflows, or even redesign their CRM interface using simple prompts.”

CRM for Everyone is now generally available globally, with enhanced Zia capabilities and new features like Connected Records and Connected Workflows.

Zia Capabilities Deepen CRM Power

The platform now features several agentic AI capabilities through Zia. Users can issue natural language prompts to generate reports instantly, with the ability to review, pause, and edit in real time.

Zia also enables custom module creation using plain language, allowing non-technical users to set up field types, permissions, and module structures effortlessly. Creating workflows is similarly simplified – Zia acts on behalf of the user to automate tasks.

Additionally, a unique “Image to Canvas” tool lets users convert images into functional design elements within the CRM interface, enhancing visual customisation.

READ ALSO  Konga Health Appoints Nationwide Resellers For L’Oréal Dermatological Beauty Products, Others

Improving Customer Experience with CRM for Everyone

CRM for Everyone introduces Connected Records and Connected Workflows, and is now available globally. Connected Records automatically link tasks and data across departments, ensuring continuity throughout the customer journey.

Connected Workflows orchestrate tasks across multiple teams, enabling sales, marketing, onboarding, account management, finance, and legal departments to stay aligned with seamless access to contextual information. This ensures customers receive consistent experiences at every interaction point.

Availability and Pricing

AI capabilities are included in licence costs, unless stated otherwise. Team user licences (non-sales CRM users) start at NGN 4300/per user/month on all paid editions of Zoho CRM.

Zoho’s AI Commitment

Zoho designs its AI with customer privacy and value in mind. Zia’s models—contextual, assistive, and agentic—are not trained on consumer data and retain no customer information. Zoho delivers useful, cost-efficient AI tools without inflating customer expenses.

#AI #CRM Platform #Workflow Automation Features #Zoho
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
Previous ArticleTD Africa Wins Double Awards At Huawei Day Nigeria 2025, Reaffirms Dominance In Tech Industry
Next Article BREAKING: JAMB Admits Errors In 2025 UTME, Reschedules UTME For 379,997 Affected Candidates In Lagos And South East
mm
Rommy Imah
  • Website

Rommy Imah is Founder/Editor of Digital Times Nigeria (www.digitaltimesng.com). He has been in active journalism in over two decades with a bias for technology and business reporting. He is particularly passionate about technology and how it can be used to transform human life, businesses and services.

Related Posts

Konga Yakata, Nigeria’s Biggest Indigenous Shopping Festival Set To Return

9 October 2025

Google Gives African Varsity Students Free Access To AI Tools

9 October 2025

All Set For GOCOP 2025 Annual Conference Focused On Nigeria’s Governance Realities

9 October 2025

Futurex Partners Spire Solutions For Enterprise Encryption Delivery Across Middle East & Africa

8 October 2025

2025 Digital Nigeria International Conference & Exhibition Date Announced

7 October 2025

PalmPay Honoured For Outstanding Commitment To Consumer Protection And Service Excellence

7 October 2025

Comments are closed.

Categories
About
About

Digital Times Nigeria (www.digitaltimesng.com) is an online technology publication of Digital Times Media Services.

Facebook X (Twitter) Instagram
Latest Posts

Konga Yakata, Nigeria’s Biggest Indigenous Shopping Festival Set To Return

9 October 2025

All Set For GOCOP 2025 Annual Conference Focused On Nigeria’s Governance Realities

9 October 2025

Google Gives African Varsity Students Free Access To AI Tools

9 October 2025
Popular Posts

Building Explainable AI (XAI) Dashboards For Non-Technical Stakeholders

2 May 2022

Building Ethical AI Starts With People: How Gabriel Ayodele Is Engineering Trust Through Mentorship

8 January 2024

Gabriel Tosin Ayodele: Leading AI-Powered Innovation In Web3

8 November 2022
© 2025 Digital Times NG.
  • Advert Rate
  • Terms of Use
  • Advertisement
  • Private Policy
  • Contact Us

Type above and press Enter to search. Press Esc to cancel.