News Highlights:
- 9PSB marked the 2024 Customer Service Week, recognizing top-performing partners and hosting engaging events.
- CEO Branka Mracajac emphasized 9PSB’s commitment to innovative banking and thanked customers and partners for their role in advancing financial inclusion.
9 Payment Service Bank (9PSB), Nigeria’s leading digital payment bank committed to promoting financial inclusion, marked the 2024 Customer Service Week with the theme: “Above and Beyond.”
The celebration included the recognition of top-performing Service Location Partners, an insightful webinar for staff and partners, as well as cultural activities that highlighted the bank’s commitment to outstanding customer service.
The week-long celebration, which took place from October 7th to 11th, united organizations worldwide to recognize the essential role of customers and partners in driving business success.
At the closing ceremony held at the bank’s headquarters in Lagos, Chief Executive Officer and Managing Director, Branka Mracajac highlighted the significance of this year’s theme, which aligns with 9PSB’s mission to provide outstanding banking services.
“We are proud to join organizations around the world in expressing our heartfelt gratitude to our customers and Service Location Partners for their steadfast support and loyalty,” Mracajac stated.
“Our commitment to going ‘above and beyond’ is reflected in our innovative and tailored banking solutions. Our customer experience team is dedicated to ensuring that every interaction is positive and fulfilling.
Mracajac further remarked, “Today, we honour our customers and recognize our exceptional partners whose contributions have been integral to our success. Your efforts are invaluable, and we remain committed to delivering quality and outstanding service as we collectively strive to bridge the financial inclusion gap through our mission to Bank9ja.’”
