News Highlights:
- Airtel reaffirmed its commitment to transparency and introduced the Airtel Data Calculator to help customers manage data usage.
- The NCC engaged customers through interactive sessions to boost consumer awareness and confidence in the telecom sector.
A renewed commitment to transparency, customer empowerment, and enhanced service delivery took centre stage in Abuja as Airtel Nigeria hosted the second edition of its Customer Forum, bringing together high-volume data users, 5G subscribers, industry stakeholders, and regulators for an interactive engagement on data usage and customer experience.
The forum, themed “Understanding Your Data and Taking Control 2.0,” served as a strategic platform for addressing customer concerns surrounding data consumption, transparency, and service quality, while reinforcing trust in Nigeria’s fast-evolving telecommunications ecosystem.
Representatives of the Nigerian Communications Commission (NCC) also participated in the session, providing regulatory perspectives and engaging directly with customers.
Delivering the keynote address, the Chief Executive Officer of Airtel Nigeria, Dinesh Balsingh, represented by the Director of Corporate Communications and CSR, Femi Adeniran, stressed that trust remains the most valuable currency in the telecommunications industry.
He reiterated Airtel’s unwavering commitment to deepening customer confidence through openness, continuous engagement, and sustained efforts to improve the overall customer experience.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Welcoming participants to the event, Oladokun Oye, Director, Customer Experience, Airtel Nigeria, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding. Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session in which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts, led by the Nigerian Communications Commission (NCC), to improve consumer awareness, transparency, and confidence in the telecommunications sector.