Author: Rommy Imah

In a decisive move to strengthen consumer protection in the telecommunications and financial services sectors, the Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have jointly developed a comprehensive framework to resolve consumer complaints arising from failed airtime and data transactions. The initiative aligns with the consumer-centric mandates of both regulators and targets recurring issues linked to network downtimes, system glitches, and human input errors that often result in subscribers being debited without receiving value. The framework is the product of several months of intensive engagements involving the NCC, the CBN, Mobile Network Operators (MNOs), Value Added…

As the nation embraces the possibilities of a fresh calendar year, Konga, Nigeria’s leading composite e-commerce platform, has officially announced the launch of its inaugural shopping campaign of 2026, tagged Konga Jara. It is designed to help shoppers transform new year aspirations into tangible realities through exceptional deals, setting the tone for a year of value-driven shopping, customer-focused innovation, and accessible technology for Nigerians nationwide. Konga Jara brings a combination of mouthwatering deals across multiple product categories, with a standout offer of 25 per cent discount on Starlink internet kits, alongside free nationwide delivery. The campaign draws its name from…

As part of its commitment to inclusive community development and in the spirit of the festive season, Fidelity Bank Plc has extended charitable support to Oluyole Cheshire Home in Ibadan, Oyo State, through its Corporate Social Responsibility (CSR) platform, the Fidelity Helping Hands Programme (FHHP). The outreach saw the donation of food items, toiletries, and other essential supplies to children living with disabilities at the home, aimed at easing operational costs and enhancing the welfare of the beneficiaries during the festive season and beyond. Speaking during the visit, the Divisional Head, Brand and Communications Division, Fidelity Bank Plc, Mr. Meksley…

Tier-one lender, Fidelity Bank Plc, has announced a leadership transition at the board level, with the completion of the tenure of its Chairman, Mr. Mustafa Chike-Obi, effective December 31, 2025, and the appointment of Mrs. Amaka Onwughalu as the new Chairman of the Board, effective January 1, 2026. The Bank stated that the board changes are in line with its internal governance and succession policies and have been duly communicated to the Central Bank of Nigeria (CBN), the Nigerian Exchange Group (NGX), and other relevant stakeholders. During Mr. Chike-Obi’s tenure, Fidelity Bank recorded several strategic and financial milestones. Under his…

Dr. Evans Woherem, an award-winning African technology researcher, analyst, and writer, has proposed a comprehensive and implementable strategy to end terrorism, banditry, and criminal violence in Nigeria, warning that the country’s prolonged insecurity has reached a critical point that demands urgent, coordinated action. Titled “A Comprehensive Strategy for Ending Terrorism, Banditry, and Criminal Violence in Nigeria: A Pragmatic, Multi-Layered, and Implementable Framework,” the white paper presents a holistic roadmap designed to reverse more than a decade of escalating violence that has claimed thousands of lives, displaced communities, weakened local economies, and eroded public trust in governance. According to Woherem, insecurity…

Smile Communications took its engagement with customers beyond boardrooms and service centres, as it launched a five-day community-focused health and wellness campaign designed to foster closer interaction with the public. Tagged “Walk for Life,” the initiative, which ran from Monday, December 15 to Friday, December 19, 2025, saw the company’s senior executives walk through selected routes across Lagos. The programme combined physical wellness with grassroots engagement, creating opportunities for direct interaction with residents and small business owners in the communities Smile serves, while reinforcing the company’s commitment to healthy living and stronger community ties. Leading the initiative was Smile’s Chief…

In a move aimed at making high-quality internet access more affordable and responsive to changing consumer needs, Smile Communications has rolled out a comprehensively revamped suite of data plans that delivers substantially more value at reduced prices. The refreshed offerings, branded as Smile MINI, Smile MIDI, Smile JUMBO, Smile MAXI, and Smile ANNUAL, underscore the company’s strategic focus on providing flexible, customer-centric connectivity solutions tailored to the fast-evolving data consumption patterns of Nigerians. This strategic refresh is the result of more than one year of extensive consumer research, during which Smile engaged users across multiple regions to understand what truly…

A shared commitment to education, safety, and opportunity across generations has earned renowned entrepreneur, technologist, and philanthropist, Mr. Tim Akano, a rare double honour from both his university and primary school alma maters. In November 2025, Mr. Akano was conferred with Distinguished Alumnus Awards by Obafemi Awolowo University and Baptist Day School, Oluponna, in recognition of his far-reaching contributions to education, mentorship, technology, innovation, and community development. The twin recognitions mark a significant milestone in a lifelong journey defined by human capital development and measurable social impact. A 1983 graduate of Obafemi Awolowo University, Mr. Akano was honoured by the…

In a strategic move to unlock private-sector financing for one of Nigeria’s most critical social needs, Sterling Bank has unveiled a targeted loan solution designed to accelerate investment in water, sanitation, and hygiene (WASH) services nationwide. The initiative, launched in partnership with Water.org and the Sterling One Foundation, is known as the Sterling WASH Business Loan, a catalytic financing instrument aimed at empowering WASH-focused businesses and service providers to scale sustainable access to safe water and sanitation across the country. Unveiled on Monday, November 24, 2025, at The Wheatbaker Hotel, Ikoyi, Lagos, the launch underscores a shared commitment to strengthening…

Mr. Tim Akano, Managing Director/Chief Executive Officer of New Horizons, has disclosed that the ICT training organisation has empowered more than 500,000 young Nigerians with practical digital skills over the past two decades, positioning the company as a major driver of human capital development in the country. Akano disclosed this at the annual end-of-year meeting of the Nigerian Information Technology Reporters’ Association (NITRA), held on Thursday, December 18, 2025, at the headquarters of New Horizons. The meeting provided a reflective forum for IT journalists to revisit the company’s entrepreneurial journey and its enduring partnership with the technology media community. Speaking…