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Saturday 1st April, 2023

Opinion

eCommerce: How Konga Saved My Family During The Peak Of COVID-19

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By Mrs. X

Nigeria has fared fairly well with the COVID-19 pandemic, especially when compared with its counterparts in other parts of the world and against the backdrop of some worrisome predictions which pegged the country’s shabby public health care system as a potential source of concern.

India, for instance, is battling a terrible resurgence of the pandemic while the UK and others are only just lifting some severe restrictions.

To date, Nigeria has recorded a little over 2,000 deaths, which for a country of an estimated 180 million people, represents a very good figure. For many, divine providence is one of the reasons that Nigeria has remained fairly immune from the sad tales being told by other countries who have racked up huge casualties since the pandemic began its rampaging run across the globe.

This is so because the Nigerian primary, secondary and tertiary health care systems, as highlighted earlier, fall short of the standards obtain globally.

Moreso, the predilection of many to flout basic preventive measures, such as wearing face masks, observing social distance and improvement of personal hygiene is well known in this part of the world; with many Nigerians attending parties and other gatherings even at the height of the pandemic and the social status of the majority meaning that public transportation systems are often crammed with passengers and open-air markets filled to the brim, with scant regard for the principles of physical distancing.

The foregoing, however, does not mean that we did not suffer some of the ravaging effects of the pandemic. A number of prominent Nigerians, many of them with underlying ailments, lost their lives to the COVID-19 pandemic, despite the efforts of some of the best hospitals in Nigeria and beyond to save them.

Many families also lost loved ones, especially after one or two of their members had the misfortune of contracting the dreaded virus.

The above would have been the fate of my family but we have Konga to thank for seeing us through one of the darkest periods of our life.

On Tuesday morning in June 2020, we had woken up to my husband coughing and sneezing heavily. This was in the middle of the government-imposed lockdown. My husband and I, both white-collar professionals, had been taking stringent measures to guard against being infected with COVID-19. At the first hint of trouble, all our kids had been withdrawn from schools and were being home-schooled by their teachers virtually.

Also, my husband and I had started alternating the days we went to the office. Both of us, by virtue of our positions at our respective places of work, could not work from home totally. Therefore, we selected the days on which we went to work, which did not exceed thrice in a week.

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In addition, we made sure we strictly observed all laid-down measures to prevent infection. We even stopped our official drivers at the time in order to reduce the possibility of contracting the virus from exposure to them. Our home was fumigated and all visitors were barred.

So, when my husband woke up with that recurring cough and sneezes, we dismissed it as a potential case of a common cold. However, when it got worse upon his return from the office that day, we feared the worst. Our fears were confirmed after a couple of days when his test result came back positive for COVID-19. Before then, I had started isolating myself and the kids from him, solely as a preventive measure but that seemed like a measure too late.

After three days, I lost all sense of taste and smell, which had also been identified by the Nigeria Centre for Disease Control (NCDC) as a symptom of COVID. Consequently, I submitted myself as well as our kids for sampling. Of the family of seven, five of us tested positive for the virus, leaving only two of the kids negative at the time.

It was a shattering discovery and one of the most depressing periods of my life. But we could not keep wallowing in self-pity. We had to take action. Immediately, my husband and I took the decision to protect the two kids who had managed to evade contracting the virus. One of our relatives who resided close by in Lekki had come to pick up the two kids after another round of tests which confirmed their negative status.

The next couple of weeks proved to be arguably the hardest and most nerve-racking I have faced as a mother and caregiver. We had reached out to the NCDC hotline to notify them of our status but we were told at the time that bed spaces at the isolation centres were a bit limited. Consequently, we were given a list of medications to be taken on a daily basis, while being asked to hold on for an update on our evacuation to the isolation centre.

But that was the beginning of our worries.

Barely 24 hours after discovering our positive COVID-19 status, a power surge wreaked havoc in the house, damaging the large TV set in the living room and a few other appliances. Our depression levels went up a notch as the TV set was one of our major sources of keeping up with developments in the outside world.

In view of our status, we could not risk going out to the markets in order to limit the chances of infecting others. Our supplies were running dangerously low, however, and we needed to replenish them. We also needed to get the medications recommended by the NCDC. The youngest member of the family, my two-year-old toddler, also had some special dietary needs and other requirements which we urgently needed to source.

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Having being exposed to e-Commerce, my husband and I had reached out to one of the players in the market and explained our plight.

It seemed, however, that informing them of our COVID-19 status was a mistake. We were told by the agent who picked up the call that they would get back to us shortly. It was after we had waited nearly 18 hours without feedback and placed another call – which was dropped abruptly after we repeated our request – that we realized we were in trouble.

At this stage, our little baby was almost down to the last tin of food and his diapers were already exhausted. He had resorted to crying for long hours. For the rest of the family, we were also on the verge of starvation. We could not get a family member or friend to source the items as news of our COVID-19 status had spread and many were keeping their distance from us, as was expected.

My husband and I were confused and at our wit’s end.

Suddenly, my husband had a brain wave and recalled seeing a Konga advert on TV, urging Nigerians to stay safe by observing all laid-down COVID-19 preventive measures. I must confess, at this juncture, that prior to that moment, we had never shopped with Konga, even though a couple of our relatives had often talked up the company and their services.

My husband decided to take a chance and placed a call through to the Konga call centre after checking up the number online. The soothing but professional voice of the call centre representative at the other end of the line was a relief. She listened to our story and proceeded to reassure us that our request would be given special attention. The agent took down our orders which were a fairly long list.

There were food supplies, diapers, disinfectants, antibiotics and other items for the baby, while the rest of the family required groceries, a bag of rice, FMCG products, cooking oil, a laptop for one of our kids, the medications recommended for us, as well as a new TV set to replace the damaged one and a UPS. She also took down our address and contact details.

Barely a few minutes afterwards, my husband’s phone rang again.

On the line was a young man who introduced himself as Prince Nnamdi Ekeh, co-CEO of Konga. He had proceeded to empathise with my husband over our condition and promised to personally deliver the items. We were dumbfounded! Even when we pressed to pay online due to the fear of being disappointed a second time, he assured us not to worry, adding that we can pay on delivery.

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True to his words, Prince Ekeh called up my husband in the evening at about 6 pm, notifying him that he was at our Ajah residence. Could this be true? We almost fell over ourselves in the rush to get outside. Outside, we saw a young man, fully kitted in Personal Protective Equipment (PPE), complete with goggles and gloves, with a Konga-branded vehicle parked on our front porch. We were over the moon with delirium.

While keeping the recommended distance, he proceeded to drop all of the ordered items and handed over a delivery note which we cross-checked. All of the items we ordered were intact and Konga even added a free bottle of hand sanitiser to the items.

Never in my wildest imagination did I expect such quick, thoughtful and professional service from an eCommerce company led by Nigerians. To cap it all, our needs were delivered by the CEO of the company! A lot of people are quick to write off Nigeria or Nigerians as a good-for-nothing, but I am inspired to share this experience as a way of boldly declaring that right here in this country, there are people and corporate organizations delivering great service.

Before we allowed him to leave, my husband, myself and the kids showered prayers on Prince Ekeh and Konga. It is hard for this business not to succeed as it is evident that Konga is blessed already.

Two weeks after that incident, my entire family started feeling better from the effects of the COVID-19. Two rounds of test afterwards, we were all certified negative and returned to our normal lives after welcoming back our two estranged kids.

I have followed the massive strides of Konga in the e-Commerce sector to date and I can see one of the best businesses to emerge out of Nigeria. Even with all that Konga is doing in the market today, I believe more is yet to come. Lest I forget, my entire family and I are loyal customers of Konga and I have also succeeded in converting most of my friends, colleagues and other relatives.

Without Konga, my family and I would have probably been victims of COVID-19. God will continue to lift this great company to bigger heights!

My very civilized man of God advised me to make this testimony public in appreciation of God’s favours and I am happy I have finally done this. I held back the family’s real name for privacy sake.

Mrs. X, a Chartered Accountant and mother of five, writes from Lagos

 

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Opinion

NDPB At One: The Evolution Of Data Privacy Under Dr. Vincent Olatunji

“People who end up being first don’t actually set out to be first, they set out to do something they love,” thus, creating a lasting legacy for themselves.

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Dr. Vincent Olatunji, National Commissioner/CEO, Nigeria Data Protection Bureau

By Yusuf YUSUF

The pioneer National Commissioner/Chief Executive Officer of the Nigeria Data Protection Bureau (NDPB), is one man who has risen through the ranks, showing expertise both in administrative roles as well as the information technology field, as a formidable force whose trajectory of achievements keeps many on their toes.

All these, he has managed to achieve without giving room for the notion of imitation but rather, by setting an exemplary step in advancing policies to ensure the development of the status quo.

A Certified Public Private Partnership Specialist (IP3 Specialist) and a PECB Certified Data Protection Officer, Dr. Vincent Olatunji, (FIIM, IAPP, and NCS) is a promising figure the technology world needs to watch out for in coming years.

He joined NITDA in 2002 and has worked in various departments thereby rising to the position of director in 2014 and Acting DG in 2016 amongst other roles serving in various departments before his recent appointment as National Commissioner.

In just over a year, Dr. Vincent Olatunji is creating a new legacy as the pioneer National Commissioner/Chief Executive Officer of the Nigeria Data Protection Bureau while setting the pace for the institutionalization of data protection laws in Nigeria.

The Nigeria Data Protection Bureau (NDPB) is an intrinsic segment of the Ministry of Communications and Digital Economy born on the 4th of February 2022, out of the need to uphold the National Digital Economy Policy for Digital Nigeria (NDEPS) by further strengthening as well as entrenching the protection of personally identifiable information and sensitive personal data.

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Such data includes emails, names, telephone numbers, house addresses, religious beliefs, political lineage, medical records, labour union affiliations, and information being uploaded online in line with standard global practices in a digital economy.

The objective of the bureau as stipulated by the Nigeria Data Protection Regulation 2019 (NDPR) include

  1. Safeguard the rights of natural persons to data privacy
  2. Foster safe conduct for transactions involving the exchange of personal data
  3. Prevent manipulation of personal data and
  4. Ensure that Nigerian businesses remain competitive in international trade through the safeguards afforded by a just and equitable legal regulatory framework on data protection.

While keying into the global digital revolution is inevitable, it is only pertinent that this rising need is met with accurate preparedness. It is on this note, a major milestone was recorded under the able leadership of Dr. Isa Ali Ibrahim Pantami, with the launch of the National Digital Economy Policy and Strategy for a Digital Nigeria (NDEPS).

The NDEPS was launched by President Muhammadu Buhari (GCFR) in 2019. This subsequently led to the re-designation of the  Ministry of Communications to include the digital economy, thereby giving it a new phase.

With this development, the journey of the much-desired and envisioned Digital Nigeria began. This was, however, followed by several restructurings to accommodate the new set mandate of the Ministry. And such restructuring included the NDPR.

Unarguably, Dr. Olatunji has continued laying exemplary standards for any successor to measure up to in time memorial as he has managed to adapt existing resources and manpower to carter for the immediate needs of his bureau to ensure swift and immediate operations against all odds to kick start immediate operations.

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Stepping into the herculean task of laying a solid bedrock for data protection policies and strategies without giving room for doubts or sloppiness while distinguishing himself as a formidable force to reckon with, as a pioneer, may pose a major challenge to many.

This is because the way of the pioneer is always filled with different hurdles stemming from proper administration to implementation of policies. However, Dr. Olatunji draws strength from his love for his profession, leaving no stone untouched in his quest to achieve excellence as he emulates the popular saying that “People who end up being first don’t actually set out to be first, they set out to do something they love.”

The Bureau, within the last year of its establishment, has recorded significant growth under various parametres including but not limited to the following: –

  • Rate of increment of the public sector integration into data privacy and protection framework – 100%,
  • Rate of increment in the enrolment of DPOs from data controllers and processors across Nigeria – 600%,
  • Rate of increment in the licensing of Data Protection Compliance Organizations (DPCOs) – 50%

Similarly, revenue generation through the implementation of the NDPR has increased by over 60%.

The foregoing milestones are taking place at a time when the Digital Economy under Prof. Isa Ali Ibrahim Pantami is breaking records in its contribution to Nigeria’s GDP. The ICT sector for instance contributed 18.44% to the total real GDP in Quarter 2 of 2022 – outperforming virtually all other sectors.

The establishment of the Bureau, under the visionary leadership of President Muhammadu Buhari, has strengthened the bulwark of fundamental rights and freedoms of Nigerian citizens in the data economy ecosystem and has, to all intents and purposes, earned Nigeria a pride of place in the arena of international data governance and human capital development.

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With the recent approval of the Nigeria Data Protection Bill by the Federal Executive Council (FEC) for further ratification and endorsement by the National Assembly, we wish Dr. Vincent Olatunji, twice as much of successes recorded by him just in one year as he sets out to achieve greater developments in the strategic implementation of data protection laws in Nigeria.

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Opinion

How To Survive The Last Week Of January On A Budget

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January is renowned for being a month of extremely slow days, mounting bills and a long, grinding wait for payday. This is often the case for folks in paid employment. 

However, the difficulties that traditionally accompany the month of January impact entrepreneurs or those in business as well.

Usually, discretionary or disposable income is often limited and tightly guarded, with many potential customers trying to wade through to the end of the month after the customary lavish spending that trailed the previous year-end festivities.

With the current fuel scarcity plaguing most parts of Nigeria burning deeper holes in the pockets of the average Nigerian, there is a common consensus among many to see the back of January.

Beating the sapa occasioned with the January season often requires a certain level of skill and wits. It is better to stroll into February (the month of love) with a meagre balance or even broke than to enter it on your knees with a crushing bundle of debts on your back.

Here are a few ways you can see out the last week of the month in flying colours on a tight budget, courtesy of Konga, Nigeria’s leading composite e-commerce company.

1. Make Garri Your Friend

Just kidding, but then you might want to invest a little of your scarce resources on food or foodstuffs that are not so expensive but last for a long time. Food items like Garri, Bread, Beans, and the like, as they allow for varieties, would definitely come in handy if you are the type that cooks their own meals.

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2. Substitute

We know our help comes from God, but at times like this, you might like to forego your normal routine and go with more budget-friendly options. Instead of ordering an Uber or a ride to work as you’ll typically do, you may have to wake up earlier and commute via public transport. You can also substitute your expensive beverage for a 3-in-1 coffee or tea; instead of buying that pricey loaf of bread, you could opt for a biscuit instead.

3. Spend more time with friends and family members

The famous saying “The more, the merrier” has never been more beneficial. When things are tight, the best exit route is to be with people who could help lighten the load. With friends, you could share your resources and make the best out of the situation.

4. Be Content

This last week of January, beating sapa entails being content with yourself. In fact, phrases like YOLO or “If I perish, I perish” would do you more harm than good. Avoid frivolities, get only the necessities, understand that all fingers are not equal, and be content with what you have. Mr. James’ brokenness could be your average level, so no matter where you find yourself, cut your coat according to your cloth.

5. Look out for Cheaper deals

Most importantly, a major element to seeing yourself through January smiling is to be alert to juicy offers or the best deals. There is always an advantage to it, that satisfaction that comes from walking away with a sweet deal on a purchase. This is one of the reasons you must embrace Konga when it comes to shopping for all your items during this period.

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In fact, the ongoing Konga Jara promotion remains your best bet. It is an open secret today that most items are cheaper at Konga and you also enjoy the benefit of guaranteed quality and swift delivery.

In summary, if you’re able to stick to the points mentioned above, you’re well on your way to surviving these last 77 days of January, while leaving many of your peers wondering how you managed to pull through in such a brilliant fashion.

 

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Opinion

7 Mistakes Organisations Make That Cause Good Workers To Quit

The decision to leave an organization doesn’t just happen overnight

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Workers in an Organisation....... Photo Credit: Business Insider Africa

By A J HESS

Talk to any leader of an organization and they will tell you one of the things that bother them the most is losing good people. There is a saying that has become very common: “People don’t leave bad jobs, they leave bad bosses.” While many people do leave because of their relationship with the people they directly report to, the reasons are more varied in many cases.

Unhappiness is the main reason employees leave organizations. Yet, what exactly causes people to be unhappy? There are a number of factors that come into the equation that can cause people to conclude they could be better off working somewhere else.

The decision to leave an organization doesn’t just happen overnight. Usually, the conditions have been around for a long time, slowly draining the employee’s enthusiasm and desire to bring their best selves to work every day.  As Phil Johnson, founder and CEO of The Master of Business Leadership, says, “The drama, chaos, and conflict experienced in these toxic work environments lead to low levels of employee engagement.”

Here are seven issues that slowly drain a person’s desire to work for an organization:

LACK OF APPRECIATION

People spend a great deal of time at work, and if they get the feeling that they’re not being appreciated, it will slowly drain their energy and desire to give their best. The lack of appreciation can show up in various forms. Lack of recognition for their accomplishments is a key example. When we are working hard, doing good work, and nobody seems to notice, it kills our desire to continue to do more.

Another area is a lack of caring or taking an interest in our special interests, talents, and life outside of work. When we spend so much time at work, we expect others to take an interest in us as unique individuals, with special talents, needs, struggles, and home situations. And we want the people we report to support us when we are going through difficult times.

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“When employees feel a genuine connection with their leader, their role, and the organization, they are stronger collaborators and communicators, and are more engaged,” explains Debbie Muno, managing director of Genos North America.

UNFAIRNESS AND FAVOURITISM

While there are different levels of talent and responsibilities within organizations, we expect the standards for promotions and rules of conduct to be applied equally to employees in the organization. Few things are as upsetting as when organizational rules they’re expected to follow are not adhered to by the higher-ups.

Another sore point that really drains performance is when people perceive that promotions are given based on favoritism rather than meritocracy.  The resentment and anger resulting from these actions, or just the perception of them, create a toxic culture that causes good people to leave.

ALLOWING NO AUTONOMY OVER ONE’S WORK

In order to feel fulfilled in our work, we need to have some say in what our work looks like. Whether we have a choice on what we work on, have a say in company goals, or have a say in work-related decisions, we need to have choices to feel fulfilled in our career.

The best work happens when leaders trust us to know what to do and can count on us to do it well. Managers who act as guides and coaches—and are approachable when employees have problems—will see their staff perform much better than those who micromanage and allow their people little discretion over how their work is done.

SHOWING NO INTEREST IN EMPLOYEES’ PASSIONS

Organizations that expect employees to do their jobs without considering what they are passionate about not only miss out on harnessing those passions, but also alienate their people. It takes work, effort, and getting to know people to find out what their passions are. Unfortunately, many workplaces don’t have the desire to find out. As a result, those who believe employees are hired simply to fill a position and should leave their passions at home will find significant turnover among their teams. After some time, these team members will be looking at other companies known for an employee-first culture.

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On the other hand, those organizations that do make the effort to find the connections between their people’s work and their passions will see an increase in productivity, higher rates of job satisfaction, and a happier workplace overall. To that end, author Debbie Peterson recommends utilizing psychometric questionnaires. “[These] can ensure employees are in roles where their skills and personalities can shine, and ensure the longevity of the employee and their employment as well as the performance of the organization,” explains Peterson.

ONE-SIZE-FITS-ALL STAFF APPRECIATION

Many organizations have an Employee Appreciation Day once a year when everyone is acknowledged and treated the same. The problem is that not everyone has the same skills, contributes equally, or regularly brings the same effort. Receiving the same recognition as someone who does the least work possible upsets those who go above and beyond, bring extra enthusiasm to their work, and give their best every day.

Not only should people be recognized for their achievements, but they also should be able to communicate how they wish to be recognized. In my book, The Other Kind of Smart, I talk about how important it is to get to know people in order to appreciate them in a way that powerfully connects with them.

A LACK OF MEANING

One thing millennials have become known for is wanting their work to have meaning and to feel that they are making a difference. Previous generations have wanted this as well but settled for less as they believed the workplace was not the place where this was possible. Now, millennials are a major part of our workplace and are rising to leadership positions. Finally, organizations have started to pay attention.

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Organizations must create a vision and share it with their people in a way that ensures everyone understands how their contribution makes a difference. Everyone wants to feel pride in their work and in the organization they work for. This will become increasingly important as younger generations, crucial to an organization’s success, demand this.

A LACK OF FUN AND PLAY

In previous decades, the idea that we should have fun at work would have left leaders aghast. Work was work, and people were expected to have fun outside of the workplace. We have since come to understand that having fun at work is a great way to invigorate people, give them something to look forward to, and even alleviate stress and boredom. “For instance, [some] high-tech firms now encourage employees to take table tennis breaks,” says Peterson, “with the added benefit that it promotes physical and neurological fitness.”

When people are not only allowed, but encouraged, to have fun in their workplace, they are more relaxed, are able to build camaraderie with their colleagues, and are motivated to perform better.

****Culled from fastcompany.com

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