As part of activities marking the 2023 World Consumer Rights Day, the Nigerian Communications Commission (NCC) on Wednesday inaugurated the Telecom Consumer Assistance, Resolution, and Enquiries (TELCARE) Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja.
Executive Vice Chairman (EVC) of the Commission, Prof. Umar Garba Danbatta, who disclosed this during his remarks at the 2023 World Consumer Rights Day held at the NCC Annex Office, Abuja, stated that the TELCARE Desk in Abuja will be a pilot as the Commission plans to set up the desk at strategic locations across the country to provide information to telecom consumers.
“The TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; and to further enhance awareness of the Commission’s activities,” Danbatta said.
The EVC stated that as the global community celebrates World Consumer Rights Day (WCRD) 2023, the Commission affirms that the theme of this year’s World Consumer Rights Day will form part of the consideration of the Commission’s regulatory mandate.
He reiterated the Commission’s commitment to responsibly use the world’s resources, including protecting the environment, by supporting the industry to transition to renewable energy.