Connect with us

Monday 27th March, 2023

Telecoms

WCRD: Danbatta Lists NCC’s Consumer-Centric Regulatory Interventions

Published

on

Prof, Umar Danbatta, NCC Executive Vice Chairman making his speech at the WCRD event in Abuja...on Monday........Photo Credit: TechEconomy

Executive Vice Chairman of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta on Monday at a World Press Conference to mark the 2021 World Consumer Rights Day listed various ways the Commission has been protecting telecom consumers through its regulatory activities.

Mandated by the Nigerian Communications Act of 2003 to protect the interest of the consumers, the Commission has religiously done this through subsidiary legislations, guidelines and directions that proactively address consumer concerns and stipulate responsibilities of all stakeholders.

“The NCC had made declarations to curtail excesses of some operators and to expand the frontiers of freedom for the consumers. Warnings had been handed out and fines have been imposed on erring operators. Determinations have also been made by the Commission to ensure consumers are neither shortchanged nor denied their privileges and rights.

“The NCC demonstrated the foregoing to reveal the extent it could go to defend and protect the interests of telecom consumers; and to successively restate its commitment to its ethos of fairness, firmness and forthrightness – the doctrinal tripod of its regulatory mandate,” Danbatta disclosed.

The EVC stated that the NCC has ensured full compliance with Subscriber Identification Module (SIM) cards registration guidelines by the service providers and telecom consumers aimed at ensuring proper registration to stop the use of improperly-registered SIMs, which usage is difficult to track.

According to him, “Having a credible subscriber database helps in tracing a SIM card to the real owner in case of any criminal investigation. This will help in curbing the painful rise in the tempo of kidnapping, robberies, banditry and similar crimes committed with the aid of the use of SIM cards.

ALSO READ  Cable Equiano: Pantami, Danbatta Reaffirm Commitments To Promoting Investment In Nigeria’s Telecom Industry

“We have made arrests and prosecutions in the past in this regard and through this effort, we have been able to sanitize the telecoms ecosystem of improperly-registered SIM cards that pose threat to national security.

“It is, therefore, pertinent to say that the linking of the SIM and National Identity Number (NIN) database will further help us in this direction toward protecting the consumers and all citizens at large. In this regard, the Commission wishes to echo the voice of Mr. President by thanking all telecom subscribers for their understanding and co-operation in the ongoing SIM-NIN harmonization exercise.

“The Commission has issued a number of directions to service providers in order to ensure consumers are not shortchanged by telecom service providers. Some of the directions include Direction on Do-Not-Disturb, Direction on Data Roll-Over, Direction on Automatic Renewal of Data Services, and Direction on Forceful Subscription to Data Services and Value-Added Services.”

EVC of the NCC, Prof Danbatta (3rd from left) flanked by other guests after unveiling the Consumer Handbook at the WCRD programme in Abuja…on Monday……Photo Credit: TechEconomy

Danbatta said the Management of the Commission also takes consumer information and education very seriously, disclosing that only recently, it approved the re-structuring of its legacy consumer outreach and engagement programmes.

He noted that these modifications were made to increase the Commission’s reach to telecom consumers wherever they are while also observing COVID-19 protocols.

He listed some of the new information and education programmes to include Telecom Town Halls on Radio, a phone-in dialogic programme to be hosted via radio stations across the country where consumers at the grassroots level will be engaged in their own local language; and Telecom and The Citizen – a biweekly Twitter Live Chat targeting social media users.

ALSO READ  MTN Launches Its 5G Network In South Africa, Next Week

It also includes Telecom TV Dialogue – a monthly television-based discourse on topical telecom issues; and Telecom Consumer Conversations – which is segmented and targeted at different consumer groups including The Village Square Dialogue, The Telecom Public Sphere, The Professionals’ Dialogue, Campus Conversation, Market Conversation and the NYSC Conversation.

“The flagship outreach programme, the Telecom Consumer Parliament, is still up and running. Similarly, other Information, Education and Communication (IEC) materials like digital banners and factsheets in bookmarks format, have been remodelled in a way that deliver lasting value to the consumers.

“Today, and right here, we are unveiling a new Consumer Handbook – a compendium of consumer information materials compiled to enhance education and protection of the consumer,” the EVC stated.

Danbatta noted that in keeping with the global best practice of digital public communication for information and complaints management, the Commission continued to leverage social media platforms of Facebook, Twitter, Instagram, LinkedIn and YouTube, to inform and educate consumers and to use them as complaints channels for the Commission, adding that the NCC Consumer Web Portal serves as an alternative online channel for lodging complaints and making enquiries.

According to him, “The specially created toll-free number 622 and DND shortcode 2442, are as active as ever. They are emplaced respectively to enable consumers to escalate unresolved complaints earlier reported to service providers, and to manage unsolicited messages. Just last month, we provided evidence that “NCC’s DND crashes unsolicited SMS by 96.6% in three years”.

“Also, the results we are getting through the NCC Toll-free Number 622 have been phenomenal. Thousands of complaints have been received from consumers and escalated by the Commission to service providers for a quick resolution to the satisfaction of affected consumers. In our latest report, of the 11,327 genuine consumer complaints received through the 622 between 2019 and 2020, 11,288 which translate to 99.1%, have been successfully resolved.

ALSO READ  Regulator, Licensee Engagement Critical To Industry Growth, Development - Danbatta

“Furthermore, the Commission has reviewed the Consumer Complaint categories and Service Level Agreement (CC/SLA). The CC/SLA provides complaints categories, the timelines for resolving complaints and prescribes penalties for defaulting operators. This has ensured quantifiable improvements in the consumer complaint management process by the operators.

“Additionally, in view of the challenges of security in the country, the Commission has completed and launched Emergency Communications Centres (ECCs) in 18 states and the Federal Capital Territory. The process for the completion of the centres in the remaining states of the federation is ongoing.”

Danbatta disclosed that the toll-free three-digit 112 Emergency Number was created to bring succour and necessary assistance from appropriate Response Agencies (RAs) to address the emergency needs of citizens.

Share Post

Founder/Editor of www.digitaltimesng.com. He is passionate about technology and how it can be used to transform human life, businesses and services.

Telecoms

NCC Committed To Strengthening Regulation Of Telecom Sector, Says Danbatta

Published

on

L-R: Nnena Ukoha, Head, Corporate Communications, Nigerian Communications Commission (NCC); Reuben Muoka, Director, Public Affairs, NCC; Dr. Funmi Akinyele, Executive Director/Chief Executive Officer, Food Basket Foundation International (FBFT) and Chairperson, Safeguarding Online Civic Space Group; Chidinma Okpara, Project Officer, FBFT and Nafisa Rugga, Head, Digital Media, NCC, during a courtesy visit by FBFT to the Commission in Abuja recently.

The Nigerian Communications Commission (NCC) has reaffirmed its commitment to strengthening the regulation of the country’s telecommunication sector, particularly by providing solid infrastructure and general industry regulations.

In this regard, the Commission said it would continue to consult stakeholders on issues affecting telecommunication services deployments and developments, in line with its culture of inclusiveness, collaboration, and partnership as predicated in its strategic focus.

Executive Vice Chairman of the Commission (EVC), Professor Garba Danbatta, gave the assurance while receiving a delegation of Food Basket Foundation International (FBFI), led by its Chief Executive Officer, Funmi Akinyele, during a courtesy visit to NCC Headquarters in Abuja.

While commending the Commission’s regulatory excellence, highlighting its effort in ensuring there are regulations, frameworks and guidelines to guard the telecoms sector and online civic space, Akinyele expressed concerns about the state of social media with uncontrolled content.

She said the visit to the regulator was to explore areas of collaboration in its programme to protect the digital civic space by combating misinformation and disinformation while mitigating risks to the digital civic space to ensure electoral integrity before, during and after the 2023 General Elections.

This initiative, she explained, comes under one of FBFI’s projects, dubbed ‘Safeguarding Digital Civic Space for Electoral Integrity (SDSEI).’

But Danbatta who was represented at the event by Reuben Muoka, NCC’s Director of Public Affairs, informed the team that the Commission is not responsible for the content of the social media as there are other government agencies that are responsible for that.

ALSO READ  NCC In Shock, Loses Staff, Family In Road Accident

However, the Commission he said, has engaged in several aspects of protection of the users of the Internet, such as initiatives towards Child Online Protection (COP), deployment of the Computer Security Incident Response Team (NCC-CSIRT), set up to monitor cyber-attacks in the Nigerian cyberspace, in addition to the activities of the Commission’s department of New Media and Information Security set up to address issues of cybersecurity.

“We have tried not to be a closed organisation. We give lots of premiums to consultations and collaborations, especially in the areas that will ensure that the consumers and stakeholders understand what is going on and make input that enriches the quality of regulations, as well as being able to access the information they may require to safeguard themselves and the society,” he noted.

Muoka also invited the group to join the NCC in carrying out enlightenment campaigns to educate telecom consumers on their roles and responsibilities in order to use the Internet and telecommunication platform safely to counter misuse and abuse.

Share Post
Continue Reading

Telecoms

Beware Of Pirated YouTube Software-Related Malware- NCC-CSIRT Warns

Published

on

The Nigerian Communications Commission’s Computer Security Incident Response Team (NCC-CSIRT) has warned that those looking to acquire pirated software and resources risk becoming victims of cybercriminal gangs that are using AI-generated YouTube videos to distribute malware.

The NCC-CSIRT further warned in its advisory that falling victim could be significant for individuals and organizations, resulting in critical damage like data theft, financial loss, identity theft, system damage, and reputation damage.

The advisory additionally warned that unsuspecting victims who watch these AI-generated tutorial videos will be duped into clicking on one of the links in the video description, which usually results in the download of data-stealing malware, noting that the number of YouTube videos containing such links has increased by 200-300% months on month since November 2022.

“To stimulate the interest of potential victims, video tutorials on how to pirate sought-after software such as AutoCAD, Adobe Photoshop, Adobe Premiere Pro, and other similar paid-for software are created. These videos are created with AI and feature humans with facial features that research has shown other humans find trustworthy.

“The tutorials in these videos are frequently bogus and steer viewers to links in the description that led to information-stealing malware like Raccoon, Vidar, and RedLine,” the advisory revealed.

The advisory disclosed that malicious actors can create AI-generated videos that include hidden or disguised malware, noting that these videos may appear to be harmless or even entertaining, but they can contain malicious code that can infect a viewer’s device when the video is downloaded or played.

ALSO READ  NCC Reiterates Commitment To Tackling Telecom Infrastructure Deficit

“Cybercriminal actors can also use AI-generated videos to trick viewers into downloading malware. For example, they can create a video that appears to be a legitimate software update or security patch, but it contains malware that infects the viewer’s device.

“They equally use AI-generated videos to distribute phishing scams. They can create a video that appears to be from a legitimate company or organization and prompts viewers to click on a link to enter their login credentials or personal information. Once the viewer clicks on the link, they are directed to a fake website that steals their information.

“Additionally, malicious actors can use AI-generated videos to distribute ransomware. They can create a video that appears to be harmless, but when the viewer clicks on a link or downloads a file associated with the video, their device becomes infected with ransomware that locks them out of their files and demands payment to regain access,” the advisory further revealed.

NCC-CSIRT said that to avoid becoming a victim, telecom consumers should avoid downloading pirated software because they are generally harmful and illegal.

Furthermore, the advisory recommends the installation of antivirus software with internet security and keeping it up to date, installing an endpoint detection and response (EDR) solution that is comprehensive, and thinking before clicking any link.

 

 

Share Post
Continue Reading

Telecoms

7 Months After Ministerial Objection, FG Removes 5% Excise Duty For Telecoms Sector

Published

on

L-R: Jacqueline Olowolayemo, Senior Administrative Manager, Mafab Communications Ltd.; Prof Umar Danbatta, Executive Vice Chairman/Chief Executive Officer, Nigerian Communications Commission, Prof Isa Ali Ibrahim Pantami, Hon. Minister of Communications and Digital Economy; Dr. Vincent Olatunji, National Commissioner/Chief Executive Officer, Nigeria Data Protection Bureau and Anas Galadima, Senior Manager, Public Affairs, MTN Nigeria, during a press briefing by the Presidential Review Committee on Excise Duty in the Digital Economy Sector in Abuja on Tuesday, March 21, 2023.

Seven months after the Minister of Communications and Digital Economy, Prof. Isa Ali Ibrahim Pantami led objections to the proposed application of 5 per cent excise duty on Nigeria’s telecom sector, the Federal Government Tuesday officially announced the removal of excise duty for the telecom sub-sector of Nigeria’s Digital Economy Industry.

The removal of excise duty in the sub-sector, Digital TimesNG learnt, is in line with the recommendations of the Committee the Federal Government constituted to review the applicability of the Duty to the telecom sector which is considered already overburdened with taxation and sundry levies.

Minister of Communications and Digital Economy, Prof. Isa Ali Ibrahim Pantami, disclosed this good news on Tuesday at a press briefing organised to provide updates on the status of the 5 per cent excise duty, whose applicability to the telecom sector was objected to by the Minister in August 2022.

Recall that in response to this objection, President Muhammadu Buhari suspended the application of excise duty to the telecom sector and set up a Presidential Review Committee on Excise Duty in the Digital Economy Sector.

Pantami, who is the Chairman of the Committee, specifically set up for the purpose of reviewing the proposed excise duty in the telecom sector, said the Committee had carried out its national assignment and accordingly submitted its report to the President, justifying why the sector should be exempted.

The Minister said the Committee’s submissions can be summed up in three arguments put forward to justify why additional burden in form of taxes or any level should not be imposed on the telecom sector to prevent a reversal of the important contribution the sector is making to the growth of the Nigerian economy.

ALSO READ  Danbatta Reveals How NCC Remitted Over N344B To FG’s Consolidated Revenue Fund In 5 Years

“Our justifications are based on three premises: First, is the fact that operators in the telecoms sub-sector of the digital economy industry currently pay no fewer than 41 different categories of taxes, levies and charges; secondly, that telecoms have continued to be a major contributor to the Nigerian economy in terms of Gross Domestic Product Contribution (GDP).

“The third ground for contesting the Excise Duty in the telecom sector is the fact that, despite the increase in the cost of all factors of production across the sector, and naturally leading to increase in costs of products and services, telecom sector is the only sector where the cost of service has been stable and in many cases continued to go down over the past years and therefore, adding more burden will destroy the sector,” the Minister said.

Pantami also informed the gathering that the President, having looked into the arguments put forward by the Committee and relying on the provision of Section 5 of the Nigerian 1999 Constitution, as amended, has therefore, exempted the telecom sector from the list of sectors to pay the excise duty as stated in Finance Act of 2021 and other subsidiary legislations, all of which are not as superior as the Constitution which permits the President to grant such waiver.

“I am happy to report to you that President Muhammadu Buhari, has approved the exemption of the digital economy sector from the five per cent excise duty to be paid and this is because of the strength of the argument presented to him by the Committee that additional burden on telecom sector will increase the sufferings of Nigerians and that other sectors that are not making as much contribution to the economy should be challenged to do more and pay the 5 per cent excise duty.”

ALSO READ  NCC Targets Acceleration Of FG’s Digital Economy Agenda, Creates New Department

The Minister assured Nigerians, who are telecom consumers, that the presidential exemption given to the telecom sector shall be sustained by the incoming administration as “the decision by the President is not about any political party or any administration but about Nigeria and welfare of Nigerian citizens.”

The Minister further noted that the Digital Economy Sector has continued to contribute significantly to the growth of the Nigerian economy, having contributed 14.07 per cent to the GDP in the first quarter of 2020; 17.79 per cent in the second quarter of 2021; and 18.44 per cent in the second quarter of 2022.

He said the sector has also increased its quarterly revenue generation for the government from N51 billion to over N480 billion, representing a growth of 594 per cent; while the cost of buying data has also reduced from N1,200 in 2019 to N350 presently, despite the increase in the cost of operations, including the energy challenge that has caused mobile network operators to power base stations with over 32,000 power generating to provide seamless services to their teeming consumers.

 

Share Post
Continue Reading
Telecoms5 hours ago

NCC Committed To Strengthening Regulation Of Telecom Sector, Says Danbatta

TechExtra7 hours ago

NITDA, World Bank Train 200 Women On Content Creation

Business8 hours ago

MTN’s Funso Aina Wins SABRE IN2 ‘Innovator Of The Year’ Award

BANKING14 hours ago

ICSFS Receives Information Security Management System ISO/IEC 27001 Certification

Telecoms16 hours ago

Beware Of Pirated YouTube Software-Related Malware- NCC-CSIRT Warns

TechExtra3 days ago

UK-Nigeria Tech Hub And Google Collaborate For Startups

TechExtra5 days ago

Nigeria Recorded Over 1.4 million Cyber Attacks On 2023 Guber Elections Day- Pantami

TechExtra6 days ago

Effective Collaborations Will Enhance Stronger Africa IT Ecosystem- NITDA DG

TECH PRODUCT6 days ago

OPPO Launches Reno8 T Series In Nigeria

Blog6 days ago

As WAEC Prepares To Launch Its Revolutionary Platform, EduStat…

TechExtra6 days ago

Amazon To Lay Off 9,000 Additional Staff

Telecoms6 days ago

7 Months After Ministerial Objection, FG Removes 5% Excise Duty For Telecoms Sector

Blog1 week ago

Nigeria: A Nation In Need Of Accurate Education Statistics

DIGITAL CURRENCY1 week ago

Hyperspace Technologies Unveils Keymaster VAULT

TechExtra1 week ago

Inuwa Seeks Regional Collaboration Against Cyber Threats In Africa

TechExtra2 weeks ago

Free Digital Marketing Course: New Spots, MasterClass Available By Aleph CEO

Telecoms2 weeks ago

2023 WCRD Theme, A Call To Examine Environmental Impact Of Telecom- Adewolu

Telecoms2 weeks ago

Danbatta Outlines NCC’s Initiatives Aimed At Protecting The Nigerian Environment

Telecoms2 weeks ago

WCRD 2023: NCC Inaugurates TELCARE Desk At Abuja Airport

Telecoms2 weeks ago

WCRD 2023: NCC Proactive In Response To Fossil Fuel Power Challenges In Telecoms Industry

FINANCE1 year ago

Financial Inclusion: Remita Partners MTN’s Yello Digital Financial Services

FINANCE1 year ago

Financial Inclusion: 9PSB CEO Calls For Targeted Content To Accelerate Growth In Nigeria

BANKING7 months ago

FirstBank Hosts Financial Market Dealers Association (FMDA) Quarterly Meeting

FINANCE10 months ago

MTN’s MoMo Payment Service Bank Formally Commences Operations

FINANCE8 months ago

Verdant Capital Raises $10m Of Debt Funding For Zeepay

FINANCE10 months ago

Mastercard, OPay In strategic Partnership To Advance Africa’s Digital Financial Inclusion

BROADCASTING2 years ago

tvN, Korea’s Number 1 Entertainment Channel Debuts On DStv March 1

BROADCASTING3 years ago

ENTERTAINMENT: ‘Turn Up Friday With Pepsi’ Premieres On Africa Magic Channels

FINANCE2 years ago

9PSB, Flutterwave Partner To Deepen Financial Inclusion In Nigeria

Opinion6 months ago

Resiliency Is the Cornerstone Of Future-Proofing Business Continuity

Opinion6 months ago

Price Vs Quality: The Nigerian E-Commerce Shopper’s Dilemma

Opinion7 months ago

The Savvy Story Of National Pension Commission (PENCOM)- Part 2

Telecoms3 years ago

5G Services Go Live In Madagascar, As Telma Launches Ericsson-Powered Network In The Country

Opinion3 years ago

Africa In Motion: Accelerating Africa’s Digital Future

FINANCE1 year ago

Andela Announces $200m Series E Financing

Opinion6 months ago

Femi Falana, SAN: Your Client’s Publication On Zinox Chairman, A Cheap Blackmail

BROADCASTING8 months ago

NBC Fines DSTV, Trust TV, 2 Others N20m For ‘Terrorism Glorification’

SOCIAL8 months ago

Google Back Online After Reported Brief Global Outage

BROADCASTING8 months ago

MultiChoice Partners BON To Upskill 200 Broadcasters

BROADCASTING8 months ago

Tribunal To Rule On MultiChoice Price Increase July 25

Advertisement

Trending