The Kaduna Service Centre of MTN Nigeria has been closed temporarily following the confirmation that one of its staff at the Centre tested positive to Coronavirus on August 14, 2020.
Following this development, all staff of the Centre has been placed on self-quarantine and the premises disinfected by the Kaduna State COVID-19 response team on August 16, 2020.
“As guided by the authorities, we suggest that any customer or guest who used the facility within the last 2 weeks, beginning July 31 2020, should contact the Kaduna State Emergency numbers on 08035871662, 08025088304, 08032401473, 08037808191 OR NCDC on 08097000010 (toll-free) for guidance if they feel unwell or require COVID-19 testing.
“We continue to observe strict adherence to all mandated precautions across our open stores nationwide, operating reduced hours, maintaining strict hygiene, ensuring compulsory use of facemasks and adopting physical distancing measures.
“Although our other service centres in Kaduna remain open, our virtual services also provide a secure and convenient option,” MTN said in a statement made available to DigitalTimesNG Monday evening.
The statement advised customers to contact the telco for support 24 hours a day on MTN Livechat, myMTNapp, Whatsapp: 090330000001, tweet @MTN180, Facebook @MTNLoaded, or send an email on customercareng@mtn.com.
While thanking their people, partners and customers for their continued support, perseverance and understanding, MTN said, “We will continue to monitor the situation and support our colleagues through this challenging time.”
