MTN Nigeria Communications Plc Monday confirmed that telecom subscribers experienced challenges connecting to its network during the afternoon of Saturday, October 9th, 2021.
The company said in a statement that the service outage was caused by a disruption in the core network and affected voice and data services.
“MTN’s technical team was able to rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another.
“In addition, time-bound subscriptions are being extended to ensure full value is delivered,” MTN said in the statement.
MTN CEO Olutokun Toriola said: “I want to apologise to all the customers that were affected by Saturday’s service outage.
“Our primary mission is to bring you the benefits of modern connected life, and notwithstanding this unfortunate event, our commitment to providing the reliable service you’ve come to expect over the past 20 years remains unshaken.
“I want to reassure all our stakeholders that our network team is working closely with our network partners, Ericsson and Cisco to ensure that the reasons for the disruption are fully investigated, and appropriate action is taken to enhance the resilience of affected systems.”
